Privacy Policy

Introduction

South Valley Psychiatry PLLC (“we,” “us,” or “our”) operates this website. This Privacy Policy explains how we collect, use, and protect information submitted by visitors. It applies to information collected through our website only and does not govern your medical records, which are addressed in our HIPAA Notice of Privacy Practices.

Information We Collect

Information You Provide Voluntarily

We collect information you provide when submitting an appointment request, including:

• First and last name
• Email address
• Appointment type and service requested
• Any message or details you choose to include

Our contact form is not a secure medical channel. Do not include sensitive health information. Use your Charm EHR patient portal for secure communication.

Information Collected Automatically

When you visit our site, we may automatically collect technical information including:

• IP address and general geographic location
• Browser type and version
• Pages visited and time spent
• Referring URLs and device type

This data is used to improve the user experience and is not linked to personally identifiable information.

Cookies

Our site may use cookies to enhance your browsing experience. You may disable cookies in your browser settings, though some site features may not function properly without them.

How We Use Your Information

We use collected information to:

• Respond to appointment requests and inquiries
• Communicate with you about our services
• Improve and maintain our website
• Comply with legal obligations

We do not sell, trade, or rent your personal information. We do not use your information for advertising beyond responding to your own inquiry.

Form Submission & Third-Party Processing

All appointment requests and patient communication are handled through our Charm EHR patient portal, which is operated by CharmHealth (MedicalMine Inc.). CharmHealth maintains its own HIPAA-compliant infrastructure and privacy practices. We do not collect or store contact form submissions on our website servers.

How We Protect Your Information

We implement reasonable technical and organizational safeguards for information submitted through our website. No Internet transmission is 100% secure, and we cannot guarantee absolute security. Patient medical records are protected under HIPAA and stored within our Charm EHR system.

Third-Party Links

Our site links to the Charm EHR patient portal, which is operated by a third party with its own privacy policy. We are not responsible for third-party privacy practices.

Children’s Privacy

Our website is not directed to individuals under 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information through our site, please contact us promptly.

Your Choices

You may contact us at any time to request access to, correction of, or deletion of personal information submitted through our website. Use your patient portal for secure requests.

Changes to This Policy

We may update this policy from time to time. We will post the updated policy on this page with a new effective date.

Arizona State Law

South Valley Psychiatry PLLC is located in Gilbert, Arizona. We comply with applicable Arizona state privacy laws, including those governing mental health record confidentiality under A.R.S. § 36-509 and related statutes.